Frequently Asked Questions

Yes — 100% free to renters. We earn a referral commission from the apartment community when you sign a lease. You pay absolutely nothing.

We have access to 10,000+ apartment communities covering 96% of all apartments in the Dallas, Houston, Austin, and San Antonio metro areas.

No contracts, no commitment. You are free to work with other locators. Our goal is to earn your trust by finding you the best apartment.

Our licensed locators respond within 1 hour during business hours (Mon–Sat 8am–8pm CT). After hours, you will receive a response first thing the next morning.

Once your locator identifies your top choices, they will schedule tours at times that work for you. You can also click Schedule Viewing on any property detail page.

Absolutely. Use the Pet Friendly filter on our search page, or tell your locator you have a pet and the specific breed/weight. We will match you with communities that accept your pet.

Apartment communities pay us a referral fee when you lease through us, and we share part of it with you: 10% of one month's rent, up to $500, paid in one payment. Register with us before you tour, write AptLocatorPro on your guest card and rental application, sign a new lease of 12 months or longer, and submit your claim within 30 days of moving in.

10% of one month's base rent, up to a maximum of $500. For example, $1,500 rent earns a $150 rebate and $2,000 rent earns $200. Your lease must be 12 months or longer, and the full amount is paid in one payment, not in installments.

1) Register with us before you visit, call or apply at any community. 2) Write AptLocatorPro as your referral source on the guest card and the rental application. 3) Sign a new lease of 12 months or longer at a community we referred you to. 4) Submit the claim form within 30 days of moving in.

Usually not. If the community had contact with you before we referred you, they won't pay us a referral fee, so there's nothing to share. Always register with us first, then tour.

We pay after the community pays our referral fee and we confirm you qualify, usually 4–8 weeks after move-in. Your full rebate is paid in one payment (not in installments), by check or electronic transfer, to the person who registered with us.

Cash back is paid straight to you. A moving service means we arrange professional movers for you instead, worth the same as your rebate (up to $500). Any moving cost above that value is yours to pay, and the moving option can't be switched to cash later.

Leases shorter than 12 months; lease renewals; moving between communities owned or managed by the same company; subleases and lease take-overs; corporate or furnished short-term leases; homes or condos rented from private owners; community employees; and communities that don't pay locator referral fees. No rebate is paid if the lease is cancelled or broken before the community pays us.

No. One rebate is paid per lease, to the person who registered with us, even if several people are on the lease.

You're responsible for any taxes that may apply to your rebate. If you're unsure, please ask a tax professional.

Go to our Claim Rebate page, fill in your details, lease dates, lease length and rent, and upload your signed lease (the pages with names, address, rent and lease term are enough). Please submit within 30 days of moving in.